Nearly one-fourth of the country’s Pradhan Mantri Jan Dhan Yojana (PMJDY) accounts have become inactive, Minister of State for Finance Pankaj Chaudhary told the Lok Sabha on Monday. Out of 56.03 crore accounts as of July 31, 2025, around 13.04 crore are inoperative.
Uttar Pradesh leads with 2.75 crore dormant accounts, followed by Bihar at 1.39 crore and Madhya Pradesh at 1.07 crore, he said in a written reply. According to Reserve Bank of India guidelines, an account is considered inoperative if there are no transactions for over two years.
The government has taken multiple measures to maintain the functionality of PMJDY accounts, including transferring Direct Benefit Transfer (DBT) funds to even inactive accounts. “Banks inform account holders in writing through letters or email or SMS about the accounts which are to become inactive and also contact the holder(s) of the inoperative accounts through letters, email or SMS on a quarterly basis,” Chaudhary said.
Special campaigns have been launched periodically to promote enrolment and reactivate dormant accounts. One such initiative, the Gram Panchayat Level Saturation Campaign, commenced on July 1 and will continue until September 30, 2025, with Re-KYC of inactive accounts as a key focus.
On UPI transactions, Chaudhary confirmed there are no plans to impose charges at present. “In order to ensure continuity of the UPI services by the ecosystem partners, the government had implemented the incentive scheme during the last four years i.e. FY 2021-22 to FY 2024-25. During this period, the government has extended incentive support of approximately Rs 8,730 crore,” he said.
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Chaudhary also highlighted the capital-raising efforts of public sector banks (PSBs). Over the past three financial years, PSBs raised Rs 1,53,978 crore through equity and Basel III-compliant bonds. “The fresh raising of capital by banks is used for various purposes, which included meeting the capital needs of banks to support credit growth, meeting regulatory requirements for capital adequacy, complying with minimum public shareholding norms by increasing public shareholding, replenishing AT-1 bonds due for exercising call option, strengthening the overall capital position of the bank and creating capital buffer for their future business requirements,” he said.
Regarding gold loans, Chaudhary said the ratio of Gross Non-Performing Assets in gold loans for scheduled commercial banks increased slightly from 0.20 per cent in March 2023 to 0.22 per cent in March 2025, while for upper- and middle-layer NBFCs it rose from 1.21 per cent to 2.14 per cent. The RBI confirmed it does not maintain detailed data on gold loans sanctioned by banks and NBFCs. The RBI Ombudsman handled 188 complaints related to gold loans in FY 2024–25 under the RBI Integrated Ombudsman Scheme, 2021.
On the legal status of cryptocurrencies, Chaudhary stated, “RBI has informed that cryptocurrencies and crypto assets do not fall under its regulatory domain.
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