The Department of Consumer Affairs released data on Sunday that revealed a very high consumer case-disposal rate achieved by the government’s National Consumer Disputes Redressal Commission (NCDRC) in the month of July.
The consumer affairs body achieved a disposal rate of 122 per cent in July, revealed data, which includes a case disposal rate of more than 100 per cent that was achieved by 10 states in the same month.
Disposal rate of more than 100 per cent means that the cases resolved by the consumer forums were higher than the cases filed during that month, which will lead to quicker clearing of backlog cases.
“In a significant achievement for consumer grievance redressal in the country, ten states, along with the NCDRC, recorded a disposal rate of over 100 per cent in the month of July, 2025," the department said in a statement.
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There are currently 685 district commissions, 35 State Consumer Disputes Redressal Commissions (SCDRC) and one NCDRC.
But the new record number of consumer cases redressed may also be a result of the e-Jagriti platform that was launched by the Centre on January 1, 2025, as a next-generation, unified digital platform to transform consumer grievance redressal across the country.
The platform enables consumers and advocates to register via OTP-based authentication, file complaints from anywhere in India or abroad, pay fees online or offline, and track case progress in real time, said the department.
As of August 6, 2025, over two lakh users, including NRIs, had registered on the e-Jagriti platform, with 85,531 cases filed through the platform this year alone.
Meanwhile, state-wise, July’s records showed that Tamil Nadu recorded 277 per cent disposal rate, Rajasthan 214 per cent, Telangana 158 per cent, Himachal Pradesh and Uttarakhand 150 per cent each, Meghalaya 140 per cent, Kerala 122 per cent, Puducherry 111 per cent, Chhattisgarh 108 per cent and Uttar Pradesh 101 per cent.
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