A dedicated portal, which will provide faster, transparent, and easily-accessible welfare services to its personnel from September 1, will be launched by the Central Industrial Security Force (CISF). The personnel/force members can also directly apply for a loan, scholarship, medical reimbursement, etc., through the portal. The system will replace the existing manual system for processing financial welfare requests, the CISF said in a release.
A custom-built software developed by the CISF headquarters will manage the Contributory Welfare Fund, ensuring electronic clearance and direct transfer of payments to the applicant's account within 15 days of applying online, it said.
Priority for loans will be assigned systematically, with medical treatment at the top, followed by marriage, education, housing, and other needs, the release said.
About 80 per cent of the total welfare fund, amounting to over Rs 100 crore, would be set aside for fulfilling the welfare needs of the force personnel.
The initiative builds on the force's earlier digital reforms. Pension processing has already been shifted online, enabling pension payment orders (PPOs) to be issued on the date of retirement, and most dues settled immediately, the release said.
In addition, an e-service book has been launched, allowing CISF personnel to view their records online, correct errors, and ensure their service details are updated timely manner — helping them secure all the benefits they are entitled to without delay.
Senior officers at the CISF headquarters hailed the initiatives as "a decisive step to safeguard the welfare of personnel and their families", the release said.
By reducing financial burden, expanding scholarships, enhancing medical cover, and digitising processes, the CISF has set a new benchmark in welfare governance among the paramilitary forces, it added.
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