A passenger from Kolkata, Ritham Bhattacharjee, recently shared a viral video on LinkedIn, expressing his frustration with IndiGo over a flight delay. The IndiGo flight, travelling from Kolkata to Chennai on January 6, was delayed for five hours.
In the video, Bhattacharjee criticised the crew for their "unprofessional behaviour" and the lack of proper handling during the delay. He mentioned that passengers were kept seated inside the aircraft for the entire duration of the delay and were given minimal compensation—just a packet of chips and a cookie.
"The flight from Kolkata to Chennai was delayed by five hours. To make it worse, the compensation was just chips and a cookie. We had to stay on the plane the whole time, which is unacceptable," he wrote in his post.
Bhattacharjee also complained about the "rude" and "uncooperative" behavior of the flight attendants. He specifically named staff members, Eram and her team, accusing them of being unprofessional.
He expressed his disappointment, suggesting that IndiGo's focus on being a low-cost airline was affecting customer satisfaction. He urged the airline to take immediate action, improve staff training, and prioritise customer experience in the future.
After the post gained attention, IndiGo responded with a standard apology, stating that the airline didn't want its customers to have such an experience.
Also Read: 5 tigers thrill tourists by sunbathing in MP reserve
The airline explained that the flight delay was due to adverse weather conditions in Kolkata and that they had shared travel advisories and sent notifications to passengers. IndiGo also mentioned that refreshments and water were provided during the delay.
However, Bhattacharjee's post sparked strong reactions on social media. Many users shared similar complaints about poor service, with one person noting, "The services have been degraded to a level that it has been the last choice for us to travel."
Others shared their own negative experiences, criticising the airline for prioritizing cost-cutting over customer care.
Also Read: Beer lovers having a hard day in Telangana
Follow us
