Rajasthan Police has introduced a new women’s safety section on the RajCop Citizen app, providing users with vital information about police activities in the state.
The newly added "Need Help" feature allows women to quickly request assistance during emergencies, enabling prompt police response.
The initiative also includes awareness campaigns at the district and range levels, conducted through "Suraksha Sakhi" (safety friends), police volunteers, and other community outreach channels, to encourage public use of the app.
Additional Director General of Police for Civil Rights, Malini Agrawal, has instructed all police Superintendents and Deputy Commissioners to promote the RajCop Citizen app among the public.
She stressed the importance of conducting demonstrations to inform citizens about the app’s features, ensuring that women can access help whenever needed.
Agrawal explained that the "Need Help" feature offers two types of assistance: 'Emergency Help' and 'Non-Emergency Help'. In an emergency, when a woman requests help via the app, a notification is sent to the 1090 Control Room in Jaipur.
Once the notification is accepted, the victim is informed that help is on the way, and they are contacted by phone to assess the situation. If the victim sends a message without speaking, immediate assistance will be dispatched.
The notification is forwarded to the relevant Abhay Command Centre in the victim's district, and local police or nearby vehicles are sent to the location. Victims can track the arrival of assistance in real-time through the app.
For non-emergency situations, when a woman requests help via the "Non-Emergency Help" option, the operator will contact the victim to understand the issue.
Based on the conversation, the operator will alert the concerned police station to provide assistance. If the issue requires a formal complaint, the control room will register it in the Crime and Criminal Tracking Network and Systems (CCTNS) database, forwarding it to the appropriate police station for investigation.
Once the investigation is complete and action is taken, the police station will notify the control room, which will close the request on the app.
Agrawal said the launch of the "Need Help" feature is part of Rajasthan Police's continued efforts to enhance women’s safety and provide them with quick, easy access to help in times of distress.
"By promoting the use of the RajCop Citizen app, we aim to make it easier for women to seek immediate assistance during emergencies, ensuring they are not left helpless," she said.
She added that the initiative is designed to make the process of obtaining police help simple, transparent, and efficient, helping to create a safer environment for women across the state.
The RajCop Citizen app also allows users to file complaints and track the progress of registered FIRs or complaints.
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